• SSM Infotech Pvt. Ltd.

Success Story: X-Force Alarm Information Management System at VTTI Fujairah Terminal Limited

Industry: Oil & Gas – Refinery

Products: X-Force Alarm Information Management System (AIMS)


  1. Reduced time, effort and risk by identifying and taking immediate corrective action on the actual generations of alarms.

  2. Achieved the alarm rationalization within short duration of installation. After the installation of X-Force AIMS, continuous progress in complying with international standards is easy and fast.

  3. Instead of less priority alarms, operators are now focused on most critical alarms, which in turn helped VTTI to increase the overall productivity of all the plants at each refinery site.


  • Unable to recognize any of the day's top bad actors in the history records of alarms in day-to-day operations.

  • All alarms and events comes in burst condition and unable to identify area wise/ unit wise/ Operator wise or section wise.

  • It was difficult to check alarm rates and plant output due to the restricted alarm display and storage facilities of the ABB Freelance DCS.

  • In the CCR plant, in terms of alarm generation and handling technique, unable to identify weather plants is satisfactory running.

  • No alarm deviation detection device to implement the EEMUA or ANSI / ISA 18.2 global standards and achieve alarm rationalization activity.

  • Unable to identify the root cause of abnormal plant conditions due to the absence of analytical tools.

  • Operators struggles to provide timely response and recognize any first-out incidents due to the absence of Alarm monitoring system.


  • X-Force AIMS are implemented at the CPP facility at the VTTI FTL site to monitor alarms near the operator panel for day-to-day operation.

  • In X-Force AIMS, customised reports has been configured to get area-wise, section-wise and priority-wise alarm distribution and counts.

  • Two alarm channels have been configured for Terminal-1 and Terminal-2 from ABB Freelance DCS station.

  • X-Force AIMS to collect all Alarms and events from CCR ABB Freelance DCS station and Implemented Frequent Alarm, Chatter Alarm, Standing Alarm, KPI Alarms and many more customized reports.

  • Implemented advanced Reporting tool and KPI Dashboard for accurate visualization of alarm rate with weekly/monthly reports to demonstrate the root cause of every alarm.

  • X-Force AIMS complies with EEMUA 191 or ANSI/ISA – 18 global standards.

  • Priority wise/ section wise report segregation in reports could get possible and Operator is now focused on respective area alarms activity.

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